Welcome to ChicNest, where fashion meets comfort and style! We’re dedicated to making your shopping experience as fabulous as our collections. Below you’ll find all the details about our shipping and returns processes.
🚚 Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is on its way!
Shipping Methods & Timeframes
Standard Shipping – $12.95
- Carriers: DHL or FedEx
- Delivery Time: 10-15 business days after shipping
- Perfect for when you need your fashion finds a bit faster!
Free Shipping
- Available on orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipping
- Great for budget-friendly shopping with no rush!
Please Note: We ship worldwide except to Asia and select remote areas. International customers may be subject to customs fees and import duties, which are the responsibility of the recipient.
📦 Returns & Exchanges
At ChicNest, we want you to love your fashion finds as much as we do! If something isn’t quite right, our hassle-free returns process is designed to be as smooth and comfortable as our seamless leggings.
Our Return Promise
We believe in perfect fits and happy style moments. That’s why we offer a 15-day return window from the date you receive your items. Whether you need a different size, color, or simply changed your mind, we’re here to help you find your perfect style match.
Return & Exchange Guidelines
✅ What Can Be Returned
- Items in original condition with tags attached
- Unworn, unwashed merchandise
- Items in original packaging
- All accessories, bags, dresses, tops, and bottoms from our collections
❌ Non-Returnable Items
- Socks (for hygiene reasons)
- Bodysuits with hygiene tags removed
- Final sale items (clearly marked during purchase)
- Items showing signs of wear or damage
The Return Process – Simple & Stylish
Contact our Fashion Support Team within 15 days of receiving your order. Use the template below to ensure we have all the necessary information.
Include all items in their original condition with tags attached. Please include the original packing slip or your order confirmation.
Once approved, we’ll provide you with shipping instructions. Returns should be sent to:
ChicNest Returns Department
2212 Rardin Drive
San Francisco, US 94107
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email to: [email protected]
Dear ChicNest Fashion Support Team,
I would like to request a return/exchange for my recent order:
- Order Number: [Your Order Number]
- Order Date: [Date of Purchase]
- Items to Return: [List each item with size and color]
- Reason for Return: [Size issue, color preference, item defect, etc.]
- Preferred Resolution: [Refund / Exchange for (specify item and size)]
Please provide return instructions at your earliest convenience.
Thank you,
[Your Name]
💰 Refund Information
Refund Timeline
- Processing Time: 3-5 business days after we receive your return
- Bank Processing: Additional 5-10 business days depending on your financial institution
Refund Method
- Refunds will be issued to your original payment method
- We support refunds to Visa, MasterCard, JCB, and PayPal
- Original shipping fees are non-refundable
Exchange Process
Prefer a different size or color? We make exchanges easy! Once we receive your return, we’ll process your exchange item within 2 business days. Exchange shipping is complimentary for our valued customers.
International Returns
While we serve fashion lovers globally (excluding Asia and select remote areas), return shipping costs for international orders are the responsibility of the customer. We recommend using a trackable shipping service for your return.
✨ Quick Tips for Smooth Returns ✨
- Keep all original tags and packaging
- Initiate returns within 15 days of delivery
- Include your order number in all communications
- Use our email template for fastest processing
Need Style Assistance?
Our Fashion Support Team is here to help you find your perfect fit! Contact us for size recommendations before ordering to ensure you get the right style from the start.
ChicNest Fashion Support Team
Email: [email protected]
Response Time: Within 24 hours
We’re committed to making your ChicNest experience as wonderful as our collections. Your satisfaction is our top priority, and we’re here to ensure your style journey is nothing short of fabulous!
Last Updated: October 2024